Additionally, could you please attach a screenshot of your pending withdrawal? Could you please share your communication with the casino? Thank you for your time, and I look forward to your response.
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- Unfortunately no they paid me out 400 withdrawal but waiting over a week for other withdrawals
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Client Support
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The issue was then marked as resolved following the player’s confirmation. Their money had not been received yet. We’ve just added a thrilling lineup of brand-new casinos for you to explore! 35x d+b wager requirement might sound sometimes a little bit tough but non-stickiness is compensating that a lot.
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I started the KYC process a second time. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. We are sorry to hear about the issue with your withdrawal and understand your concern. Casino Guru will never ask for payments or access to your accounts to complete KYC.